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Next Steps

1. We ask a few key questions

   Your venue, your role, and any concerns you have about the guest or digital experience.

2. Assess online presence

   How your venue operates online across search, listings, menus, and booking systems.

3. Mystery shop the venue

   Experience the venue end-to-end as a guest, from arrival and service through to consistency and execution.

4. Audit Findings

   A written summary covering online presence, website and booking performance, and the in-venue dining experience. Identifying technical issues and operational shortcomings.

5. Recommendations

   A walkthrough of the findings, with practical recommendations you can action yourself or explore further.